Perhaps the business you started a few years ago is humming along, and after lots of effort, you're starting to see some real traction. Revenues are growing and your customer list is progressing as well. And that's the problem – as your business grows, it's starting to become noticeably tougher to deliver consistently good service to your customers.
So is it time to start thinking about a Customer Relationship Management (CRM) system to help keep your customer communications, transactions and relationships organized and flowing so your business can continue to grow without the associated growing pains? When you start asking yourself this question, there are quite a few things to start thinking about. Here are some considerations for your checklist.[More]