Go to the Microsoft Dynamics CRM Marketplace and do a search for "Social CRM" and what is the first result you see? It's Parrot by Webfortis.  As the Social Media Coordinator for Webfortis, it is exciting to watch Parrot grow to become a prominate product on the Dynamics Marketplace.  It is astounding how Parrot attracts masses of interest from users all over the world from all types of business.  The fact that Parrot is such a unique product to the Marketplace allows it to grow and become the best Social CRM product for Dynamics available, despite its short lifetime or being released to the public.  If you don't have Parrot installed already into your CRM, now is the time to get it. 

Read the full solution brief of Parrot at:  http://www.microsoft.com/casestudies/Microsoft-Dynamics-CRM/Webfortis/Selling-Social-CRM-Through-the-Microsoft-Dynamics-Marketplace-Establishing-Web-Presence-with-Microsoft-Dynamics-Marketplace/4000011686