Have you wondered when and what is coming next for Dynamics CRM? (Perhaps even Dynamics CRM 6.0 or Dynamics CRM 2013/2014?)

Check out the Statement of Direction for CRM.

The following is from the introduction:

With upcoming releases of Microsoft Dynamics CRM, we will continue to put our philosophy into action with enhanced experiences that promote end-user productivity and demonstrate the rich, "better together" value of Microsoft technologies. We also expect to provide new experiences and capabilities that help customers and partners get the most value from key emerging trends such as cloud computing, mobility, and social technologies.

We will continue to focus on rapid, but substantive, innovation that leverages Microsoft Dynamics CRM as the easiest and fastest way to experience the full benefits of Microsoft technology for your organization. Additionally, we remain committed to sustaining the „Power of Choice‟ and the ability to transition between cloud-based and on-premises delivery of CRM as a key point of customer value and flexibility.

We encourage you to read the whitepaper for additional details, and believe you‟ll agree that Microsoft Dynamics CRM is well-positioned to provide tremendous value to organizations of all sizes and industries going forward.

The following addressed the particulars related to the latest features around Activity Feeds:

Microsoft has significant collaboration assets and is continuing to extend those capabilities across a number of products including Microsoft SharePoint, Microsoft Lync, and Microsoft Office. Microsoft Dynamics CRM will harness and surface these broader Microsoft investments as part of specific new experiences that facilitate direct customer engagement and clear business value. We will deliver an innovative new experience in this area, while supporting some common capabilities such as:

Micro-blogging: encompassing important status updates and notifications regarding business events and actions.

Business activity feeds: delivering configurable real-time notifications regarding important relationships and significant business events.

Social intelligence: identification of data patterns and streams to enhance customer service and marketing decision-making.

Download the Microsoft Dynamics CRM Statement of Direction (SOD) here:

http://www.webfortis.com/downloads/crm2011/CRM_StatementOfDirection_May2011.pdf