At the beginning of the week I encountered an issued that I hadn’t seen before.  When I tried to open anything using my CRM in Outlook I received a blank gray box with tiny words stating “CRM failed to load”.  I am a new Sales Admin and consequently am lacking in technical prowess.  My normal plan of action is to leave it alone and hope that it fixes itself.  Luckily for me, I work in an office full of Dynamics CRM pros.  This is what they had me do:

1.  In your Start menu à Programs àMicrosoft Dynamics CRM 2011
2. Click on Microsoft Dynamics CRM 2011.
3. Open Diagnostics
4. In Advanced Troubleshooting click on the Add-In Enable  button.
5. Restart Outlook.

 

Good Luck!